AI for regulated outbound
Your closers only talk to people who want to buy.
Rivorix First-Touch handles the cold-open — voicemails, wrong numbers, gatekeepers, the “is this a good time” moment — and transfers only warm, interested leads to your human agents.
AI qualifier forInsuranceoutbound.
Flagship Product
The AI First-Touch qualifier.
Your dialer fires through a campaign list of 1,000 numbers. Historically, ~70% of those connects are voicemails, wrong numbers, gatekeepers, or instant hang-ups — all burning agent time and morale. Rivorix handles that moment. Your closers only get the warm ones.
01 · Predictive Dial
Fire the list, skip the dial pad
Best-time-to-call optimization, caller ID reputation management, lead scoring. Agents never touch a keypad — the dialer runs, First-Touch handles the opening, and agents only appear when there’s someone interested on the line.
02 · AI Cold-Open
The “is this a good time” moment, handled
AI voice confirms identity, delivers a branded opener in the prospect’s language, gauges interest. Voicemails, wrong numbers, “call me later” — all handled, logged, and rescheduled without burning a human agent’s time.
03 · Warm Handoff
Only interested leads reach a human
Verified, interested prospects transfer to a live agent mid-call with full context already populated. Everything else is dispositioned automatically. Your closers stop wading through dead air.
04 · Compliance Firewall
AI never closes. Ever.
Product disclosure, takaful explanations, PIAM/LIAM scripting, the actual sale — always in human hands. The AI qualifies and transfers. It never discloses material terms, never executes a sale.
“Hi, I'm calling from Maybank about a credit card offer tailored to your profile — is this a good time for a quick chat?”
“Sure, what is it about?”
Included — not sold separately
Copilot and 100% QA, included.
Once Rivorix is on every call anyway, you get the coaching and compliance layer for free. These aren't separate products — they're what happens when First-Touch is already live on every line.
◆ Included
Real-time Copilot
Whispered coaching for financial product outbound — dynamic scripts, PIAM/LIAM compliance alerts, objection handling, next-best-action. Trained on Malaysian financial outbound, not generic SDR data.
◆ Included
100% QA Scoring
Turns QA from a 2–5% sampling exercise into a comprehensive operational intelligence layer. Script adherence, compliance, sentiment, agent scorecards — auto-generated from every call.
◇ Second Product Line
When the call isn't a sale, let AI handle it end-to-end.
First-Touch exists because regulated financial outbound needs a human closer. But not every call is a regulated sale. For appointment confirmations, logistics coordination, surveys, B2B outbound, and lead reactivation, the full call can run autonomously — start to finish.
Appointment Confirmations
“Confirming your appointment tomorrow at 3pm.” High volume, zero regulatory exposure, humans hate doing it.
Logistics & Delivery
“Your package arrives between 2–4pm, will someone be home?” Coordination calls that don’t involve a sale.
Surveys & NPS
Structured data collection after a transaction. Clean outbound data at machine scale.
Lead Reactivation
“You inquired six months ago — are you still looking?” Alive-or-dead qualification on cold databases.
B2B Outbound
Calling businesses to verify hours, confirm contacts, book meetings. B2B doesn’t trigger most consumer-protection regimes.
Internal Operations
Agent check-ins, shift confirmations, training quiz calls, HR reminders. The “customer” is your own staff.
Proven end-to-end, including real transactions.
We built a fully autonomous Rivorix agent that booked a hotel room at the NYC Hilton — identity, intent, negotiation, confirmation, all without a human in the loop. It's the same engine behind Autopilot.
Force multiplier,
not headcount replacement.
BPO revenue scales with headcount. We make each seat dramatically more productive. Same team size, same billable seats — but every agent is a closer.
AI qualifies. Humans close.
We chose the constraint. Our team builds fully autonomous agents — and deliberately restricts them for regulated outbound. First-Touch handles the cold-open, then hands to a human the moment interest is confirmed.
Compliance stays human.
Product disclosures, takaful explanations, PIAM/LIAM scripting, the actual sale — always in human hands. AI never closes. That’s the division of labor BNM-regulated banks will actually approve.
Vertical specificity over generic scale.
We don’t sell a generic voice API. We sell a platform trained on Malaysian financial outbound, with PIAM/LIAM compliance, takaful scripting, and Bahasa Malaysia as first-class citizens.
Compare
Built for BPOs, not SDR teams.
| Rivorix | Helport AI | CCaaSNICE, Five9, Genesys | AI VoiceBland, Retell, Vapi | |
|---|---|---|---|---|
| AI First-Touch qualifier | autonomous only | |||
| Bahasa Malaysia (native) | EN / 中文 | Varies | English-first | |
| PIAM / LIAM / BNM compliance | ||||
| Built for outbound telemarketing | copilot-only | inbound-heavy | B2B SDR | |
| Real-time agent copilot | Basic | |||
| 100% QA scoring | Add-on | |||
| BPO multi-campaign | single-tenant | |||
| No lock-in (no 36-mo contract) | 50-seat min | |||
| Compliance firewall (AI never closes) | implicit | implicit | autonomous |
Who we're not for.
We're purpose-built for outbound financial product telemarketing in Southeast Asia. That focus is what makes us good at it.
The Offer
Prove it or walk.
We'll run one campaign, one bank client, one team of your agents, for 90 days. If First-Touch doesn't lift qualified-conversation rates by at least 20%, you get a full refund.
Measured against your own control group. Your numbers, not ours. No long-term contracts. No lock-in. No 50-seat minimum.
FAQ
Questions buyers always ask.
How are you different from Helport AI?
Helport (NASDAQ: HPAI) is an AI+BPO copilot for English/Mandarin financial outbound. We respect the work. The differences: (1) Rivorix is Bahasa Malaysia first, with Tamil and Cantonese supported natively — not English/Mandarin only. (2) PIAM/LIAM/BNM compliance is baked into platform defaults, not a customization. (3) Our core wedge is the First-Touch qualifier, which Helport doesn’t offer — they’re a copilot company. If you’re doing English/Mandarin outbound in the US or greater China, Helport is probably a better fit. If you’re selling regulated financial products to Malaysian consumers, we’re the only platform built for exactly that.
Will Bank Negara / PIAM / LIAM actually approve AI on the line?
The regulatory gatekeepers aren’t the regulators directly — they’re the compliance teams at the BPO’s bank clients, who carry the mis-selling risk. That’s why First-Touch is restricted to qualification: the AI never discloses material product terms, never quotes rates, never executes a sale. The warm-handoff is where regulated disclosures begin, and by that point a PIAM/LIAM-certified human agent is on the line.
Does this replace my billable headcount?
No — and that’s intentional. BPO revenue scales with billable seats. An AI that replaces agents destroys your P&L. Rivorix increases productive talk time per agent from ~90 minutes per shift to 4–5 hours, because agents stop wading through voicemails and dead air. Same team, same billing, dramatically more closed conversations.
We’re not doing regulated outbound. Is Rivorix still for us?
Maybe — that’s what Autopilot is for. If your use case is appointment reminders, logistics, surveys, B2B outreach, or lead reactivation, Autopilot can run the full call autonomously. If you’re running regulated financial sales, use First-Touch. If you’re not sure, we’ll tell you honestly in the first call — including when you should use someone else.
What does it actually cost?
First-Touch includes Copilot and 100% QA — not sold separately. Autopilot is priced per-minute based on use case complexity ($0.10–0.18/min typical). No 36-month contracts, no 50-seat minimums. For a 1,225-agent BPO, that’s meaningfully less than a NICE CXone or Five9 deployment while delivering the First-Touch capability neither of them has.
Stop losing conversions to dead air.
90-day paid pilot. Full refund if conversion lift < 20%. No lock-in.
Typical first-call within 24 hours.