WhatsApp report
Walk-in fridge is warm again. Display says 11 C.
Logged: Birmingham New Street, WR-01. Food-safety urgency. Checking warranty and dispatch rules now.
Maintenance operations for multi-site teams
Report the problem. Rivorix runs the repair.
Your field team sends one WhatsApp message. Rivorix turns it into a structured job, gets the right approval, coordinates the contractor, verifies the evidence, and checks the invoice against the frozen price.
JB-0142
Dispatch ready
- Asset
- WR-01
- Site
- Birmingham
- Priority
- Urgent
- Warranty
- Claim first
Manager says yes once. Rivorix sends the brief, tracks attendance, and holds invoice drift for review.
The operating model
The back office, handled.
A ticket logs the problem, then hands it back to you. Rivorix keeps the whole job moving until there is proof it was fixed.
WR-01
01
Structure the fault
Site, asset, urgency, warranty, and history are pulled into one record from an ordinary WhatsApp message.
yes to dispatch
02
Coordinate the repair
Rivorix briefs the right contractor, chases attendance, tracks SLA pressure, and keeps managers out of the phone loop.
evidence held
03
Close with proof
Before-and-after photos, site confirmation, parts used, and invoice variance checks all stay attached to the job.
Built for operators who are done chasing repairs.
The proof wall
Every job leaves a clean operational trace.
Each card is the same shape: the risk, the work, the money, and where the job stands right now.
Kitchen
Live
Walk-in fridge is holding at 11 C.
- Risk
- Food-safety stock loss
- Work
- Compressor check and door seal
- Money
- GBP 460 quote frozen
- Status
- Evidence pack open
Hotel
Queued
Guest lift fault logged before breakfast.
- Risk
- Guest access degraded
- Work
- Lift engineer dispatched
- Money
- Warranty route checked first
- Status
- ETA confirmed
Retail
Review
Front shutter failed during opening checks.
- Risk
- Trading delay and access risk
- Work
- Motor and guide-rail reset
- Money
- Invoice drift held
- Status
- Manager reviewing variance
Office
Closed
AC cassette leaking above meeting room.
- Risk
- Water damage and downtime
- Work
- Drain cleared and tray cleaned
- Money
- GBP 185 matched
- Status
- Photos verified
Leisure
Live
Roof leak spotted over the studio corridor.
- Risk
- Slip hazard and class closure
- Work
- Temporary seal and survey
- Money
- Capex flag attached
- Status
- Second visit booked
Restaurant
Queued
Extraction fan noise above the cookline.
- Risk
- Service disruption
- Work
- Belt tension and bearing check
- Money
- GBP 320 pre-approved
- Status
- Before photos received
Cafe
Closed
Coffee machine pressure dropping mid-rush.
- Risk
- Revenue loss at peak hours
- Work
- Pump replaced and pressure tested
- Money
- Parts matched to quote
- Status
- Site confirmed fixed
Gym
Live
Hot water dropped below morning demand.
- Risk
- Member complaints
- Work
- Booster set and valve checked
- Money
- Contract rate applied
- Status
- Temperature proof due
Cinema
Closed
Emergency light failed the daily walk.
- Risk
- Compliance gap
- Work
- Battery unit swapped
- Money
- GBP 95 matched
- Status
- Certificate attached
Warehouse
Review
Dock door sensors stopping goods-in.
- Risk
- Inbound queue building
- Work
- Sensor alignment and test cycle
- Money
- Overtime line flagged
- Status
- Ops approval needed
One repair, three surfaces
The frontline sees a chat. Operations sees the record. Finance sees what changed.
Every handoff stays tied to the same job. No missing site name. No forgotten warranty. No mystery line on an invoice three weeks later.
The walk-in fridge is running warm again.
ColdChain Services has the brief. Waiting on dispatch approval.
JB-0142
Urgent
AssetWalk-in refrigerator WR-01
ContractorColdChain Services
WarrantyIn warranty until Oct 2026
ApprovalWaiting on the manager
Frozen quoteGBP 460
InvoiceGBP 505
GBP 45 held for review
Simulation engine
It starts with a message. It ends with verified evidence.
Stage 01
One message is the whole report.
A photo, voice note, or text message becomes a real maintenance job with site, asset, and urgency attached.
09:14 WhatsApp: "Walk-in fridge reading 11 C" 09:15 Asset matched: WR-01 09:16 Food-safety urgency set
Where it fits
Estates where downtime is measured in money.
Hospitality and restaurants
Refrigeration, extraction, kitchen equipment, guest lifts, and urgent jobs that cannot wait for a coordinator.
Retail and leisure
One WhatsApp number for stores and venues. Site teams report fast; head office keeps control.
Property management
Coming soon: the same job record for agents, managed properties, access gates, BMS controls, and repairs at scale.
Safety and control
Automation stops where danger starts.
A hazard pauses routine automation. Scripted instructions appear, a named person is paged, and the model does not improvise around emergency procedure.
Hazard detected
Automation paused
Human contacted
Job exception logged
LimitsApproval routes up when spend exceeds the person
WarrantyClaim first, then choose the next step
EvidenceBefore and after proof required for close-out
InvoiceVariance held until a person reviews it
Built beside operators
The product starts where the work actually happens.
Rivorix is shaped around the back corridors, key hooks, contractor calls, invoice questions, and site-manager approvals that decide whether a repair really gets closed.
Design partner pilot
Stop chasing repairs. Start closing them.
Run real maintenance jobs through Rivorix for 30 days across 3 to 5 locations. Keep your contractors, approval limits, and existing tools.
Apply for a pilot30-day pilot
Real jobs, real proof, nothing to rip out.
- 01Connect one WhatsApp reporting channel
- 02Import sites, assets, and contractors
- 03Configure approval and escalation rules
- 04Measure dispatch speed, evidence quality, and invoice match rate